Four Uses of Chatbots You Should Know
- January 23, 2020
Over the past few years, there has been a huge rise in the use of chatbots in Nigeria and artificial intelligence in general. Technology has changed how we go about our day to day lives. The bot will let you communicate with it as though you are speaking to another human. This development can have huge benefits for both the companies that are using them and the customer. Let’s take a look at some of their main uses today.
Getting Information using Chatbots in Nigeria
Users are able to ask chatbots in Nigeria for information either by typing or using voice. For example, OK Google will literally fetch you the information that you want straight from the internet. A brand’s bot will be able to answer questions about the company thanks to a range of pre-programmed answers that it learned when it was being set up. This can help save time both on the end of the business and the consumer, and companies like Nordstrom have already begun to take advantage of this to improve their online customer service and customer experience.[irp]
Set up appointments or alarms
Users are able to use chatbots to set appointments, reminders or alarms. For many people, this may be an unnecessary tool, but for those that have a busy life, it can be extremely helpful.
Place an Order
Using chatbots in Nigeria can simplify an entire sales process, and has the power to encourage someone to make a purchase. Users can have an almost human-like communication with a bot and order what they want directly, such as ordering a pizza. Bots can also offer discounts if they feel it will encourage a user to make a purchase. Lately, banks have leveraged on the chatbots wagon in Nigeria to engage with customers.
Manage sales funnels
It is likely that most people have placed things in a virtual shopping basket, yet never made the purchase. A chatbot can be used to offer compelling discounts or send reminders to customers if this ever happens, all of which may help the user reconsider buying those items. Many businesses are already using bots helping them to increase sales and maintain customers. [irp]